News & Resources

Important Industry News & NCS Updates

Policy changes publishing of consumer complaints

This spring, Consumer Financial Protection Bureau (CFPB) began publishing complaint anecdotes on its website.

For years, the organization has published data such as name of an agency, category of “harm,” relief sought, etc. But consumers now have new capabilities, namely the ability to choose whether to publish the story behind their complaint. That narrative basically gives the U.S. government permission for the information to appear in full on a website maintained by the federal agency.

This policy change is troubling in more ways that one.

• Consumer complaints will receive little oversight or verification before they are available for public viewing. Often, those who least understand the credit and collection industry make complaints to the CFPB.

• Agencies can reply openly to the complaints, but using only a handful of canned responses that may or may not explain the full narrative.

• Agencies are not informed about whether the consumer chose to publish his or her complaint until after the agency chooses to publish a response, creating a catch-22 situation for agencies.

We have prepared for the policy change with more training, oversight, and compliance reviews.

NCS works hard to stay ahead of changes in compliance policy in an effort to uphold strong client relationships at all times.


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7 Tips For Identity Theft Prevention

Identity theft word cloud shape concept

Identity theft word cloud shape concept

Identity theft prevention is important, and the crime is becoming increasingly more common as our world becomes more and more networked.

Here are some tips to protect yourself from being a victim.

  • Never give your social security number or confidential information to anyone who calls you.
  • Don’t carry your social security number with you – it’s best to memorize your number.
  • Shred or tear up receipts, old bank statements, and unused credit card offers.
  • Do not mail bill payments from your mailbox. Thieves may use the check data or alter the check, or steal your credit card information.
  • Review your credit rating annually by ordering a free credit report once a year. Only use as this is the only service authorized by the three nationwide credit reporting agencies for the purpose of monitoring your credit file.
  • Do not carry any login or PIN information with you – it is best to memorize it.
  • Report suspected fraud immediately.

Surely there are many more ways to protect yourself, but these suggestions are some key ways to avoid being a victim.

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6 Important Things You Need to Know About Debt Collectors

6 Important Things You Need to Know About Debt Collectors

This post originally appeared on

If you are getting calls and letters from debt collectors and want to resolve the debt, you need a plan. Your first priority should be developing a strategy that makes sense for you financially. You need to know your monthly budget and the amount of money you can commit to resolving collection accounts. And if you have more than one account in collections, you also need to know that not all debt collectors are the same.

1. You Can Work With the Original Creditor…

You can often work out some form of payment by calling your creditor directly, or by working with a nonprofit credit counseling agency. But when credit card payments go more than six months without a payment (sometimes sooner), calling your creditor often means being routed to a third-party debt collector. If your creditor tells you they cannot work directly with you; has not sold your account off to a bad debt buyer; and has already charged off your account, you will typically have to work with the debt collector they sent your account to.

Your strategy to resolve a debt can be adjusted depending on what kind of debt you have, and the type of collector you are dealing with.

2. …Or a Third-Party Debt Collector

The collection industry is large. There are thousands of companies, big and small, working to collect billions of dollars of debt each year. Your strategy to resolve overdue bills can be adjusted depending on what kind of debts you have (medical debts, utility bills, etc.), and the type of collector you are dealing with.

Debt collectors that work directly with your credit card lender are typically going to be larger contingency collection agencies. They make calls and send you collection notices in an attempt to collect. All of which is motivated by the fact that they will get paid based on what they get you to pay. A common earned contingency fee is 15% of the balance they collect.


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Welcome to the new website for NCS Inc. We’re glad that you stopped by.

It may take a couple of weeks for things to settle down around here, as we get used to our new home on the web. We appreciate your understanding and hope that you will let us know if you see anything amiss.

Thank you!

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